The growth that is split by Zoom and Slack, Microsoft Teams is able to capture completely. This exceptional growth supports the notion that channel-based communication is significantly better suited to remote work than email because it enables both real-time conversation and the slower back-and-forth cadence that email offers.īut Microsoft Teams has the unique advantage of blending video and voice calls with chat. Slack has also seen record-level customer adoption, adding 12,000 net new paying customers over the past quarter, driven largely by the need for teams to collaborate while being distributed. Zoom became a household brand overnight, driven by record 169% year-over-year growth over the past quarter. Voice and video calls have become essential to organizations while employees work from home during the pandemic. But digging deeper, it’s clear that a robust calling investment is critical in driving Slack’s growth and adoption. This deal is significant for several reasons - on the surface, it will help Slack enable video calls on mobile and provide text transcription. Slack and Amazon recently announced a significant partnership where Slack will power its voice and video infrastructure with Amazon Chime.

Amazon connect slack